FREQUENTLY ASKED QUESTIONS
Are the letters personalised?
All our letters are personalised with child's name and a few other details. Make sure you let us know what these are when placing your order. Personalisation box can be found in the product detailed page.
I'd like to write my own letter
Of course, no problem! This is possible, just make sure to let us know when purchasing, and we'll be in touch for further details. There's a limit of 500 characters for completely custom letters.
What address should I use
This is really up to you!
We can print you actual address on the envelope, or, if you are feeling creative, you can make up a
magical address!
Can I add only one name, or
multiple?
While we encourage you to select one letter or pack per child, we can accomodate up to 3
children from the same household in the same
letter, certificate and envelope.
Are they handwritten?
We have taken great care to ensure the letter, certificate and envelope look handwritten. We use a calligraphic font that imitates this.
Small children may not be able to read this, so we
encourage parents to read the letter to them in this case.
When/how are they shipped?
Letter orders are shipped in batches, the actual timing depends from year to year.
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In order to not spoil the surprise, all orders are shipped to the parents in plain packaging.
MORE QUESTIONS?
Send us a message and we'd love to help